John Boerstler

John W. Boerstler currently serves as the Head of Public Sector at Ipsos Public Affairs. Prior to his role at Ipsos, John served as the Chief Experience Officer at the U.S. Department of Veterans Affairs (VA). In this role, John provided oversight of the qualitative design and quantitative survey capabilities housed within the Veterans Experience Office and worked collaboratively within VA’s leadership to help achieve greater access and health outcomes for Veterans. Prior to his appointment at VA, he served as the Chief Executive Officer of Combined Arms, a disruptive technology company that ensures the social determinants of health (SDOH) are uniquely addressed for underserved populations. John is also a recipient of both the Eisenhower and Marshall Memorial Fellowships, having traveled globally to compare and develop military to civilian reintegration systems. As the first Marshall Prize recipient, John completed a 3-year project in Ukraine to assist in the development of their Ministry of Veterans Affairs – the first of its kind in Europe. John is a native Texan who served honorably in the U.S. Marine Corps as an infantry unit leader in the Iraq War and in East Africa. He holds a Master’s in Public Administration from the University of Houston and a Bachelor of Arts in Political Science from Texas A&M University and teaches a course on Customer Experience at Georgetown University.